When we work with organizations, whether it's in the aftermath of an internal crisis, such as the sudden loss of a leader due to death or an act of betrayal, or an external crisis, such as a natural disaster or mass attack, at some point we often talk about the Phases of Disaster chart. Forms of this chart first began being published and utilized in the early 2000s (for example, Meyers and Wee, 2005). It is based on anecdotal evidence of common themes that many communities report experience following a singular event of community disaster.
We find it helpful to continue using, even as many communities face multiple disasters in short succession, or a series of events that leave a group feeling like they have been through a larger disaster, or even in times of a global pandemic, because it repeatedly helps participants to find language for what they are experiencing. Even, and perhaps especially, when they feel like the chart in some way does not represent their experience.
...it repeatedly helps participants to find language for what they are experiencing. Even, and perhaps especially, when they feel like the chart in some way does not represent their experience.
For example, presently, we are hearing from many groups about how the traditional "hero" phase feels like a much sharper and lengthier incline right now. There is so much business, so much need, so much to react and respond to, so much information to take in that it does not feel like just a few weeks, but that it is continuing to go on, or is going on in a very bumpy way, as many people also feel sharp moments of fatigue as they strive to take in new information again and again.
many people also feel sharp moments of fatigue as they strive to take in new information again and again
How would you depict how you or your people are reacting? Consider making it an exercise for your staff. In doing so, you likely will find ways to help support one another or to refer one another to additional resources in the community. If you need assistance identifying additional forms of support, reach out. We'd be glad to hear from you!
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